This document is subject to the terms and conditions that regulate the use of this Website and the agreement that is established between both parties (customer and entity responsible for the website).
Any and all orders requested to Bandaventura Lda through the online store, will be regulated by these Purchase Conditions.
When placing the order, you acknowledge that you have read, understood and accepted without reservation, the present purchase conditions.
1. IDENTITY OF THE RESPONSIBLE FOR THE WEBSITE
This website is managed by the company Bandaventura Lda,
Rua da Eira, nº7B
Lourel - Sintra
Tel: +351 219 240 935
and with N.I.F. 510750397.
In case of doubt about these Conditions, you can contact us through our existing form in the Customer Area or by calling +351 219 240 935 within the customer service hours (9:00 am / 6:00 pm)
By using the Bandaventura Lda website, you accept and agree to belong to the database and are therefore linked to it.
All data obtained through the customer's registration will be automatically processed for the treatment of Bandaventura Lda's direct marketing actions.
Bandaventura Lda reserves the right to change these purchase conditions at any time. Whenever necessary, we will make changes to the purchase conditions, they will be published on this website and we will notify you in advance.
The Company undertakes to fulfill its obligation of secrecy of personal data and its duty to keep them confidentially and will take the necessary measures to prevent their alteration, loss, treatment or unauthorized access, taking into account at all times the state of technology.
In any case, we remember that whenever you provide personal information on the network there are risks whose control is beyond our reach, think that in many cases the security of your data depends on the way you use the Internet.
It is important that you are aware of the need to use secure passwords and not to give your account details to friends or third parties.
4. APPLICABLE LEGISLATION AND JURISDICTIONAL COMPETENCE
All divergences or complaints arising from the interpretation or execution of this Legal Notice will be governed by Portuguese law and will be subject to the jurisdiction of the Lisbon Courts and Tribunals.
5. PRODUCT AVAILABILITY
Any order for products is subject to product availability.
6. REFUSAL OF ORDERING
Bandaventura Lda reserves the right, at any time, to withdraw any products that appear on this website, to change or eliminate any materials or content on this website. Despite Bandaventura Lda's effort to, in principle, process all orders, exceptional circumstances may occur that lead you to refuse the processing and acceptance of an order, even after an Order Receipt Confirmation has been sent.
Bandaventura Lda will not be responsible, before the client or any third party, for the elimination of any product, for the alteration or elimination of any materials or contents of this website, nor for the refusal to complete the processing or to accept any order that has been the object of the shipment. of an Order Receipt Confirmation.
Bandaventura Lda will make the best efforts so that, except in the event of exceptional circumstances, the products included in a Shipping Confirmation are delivered within the indicated deadlines. If, for any reason, Bandaventura Lda is unable to deliver within the given period, the customer will be informed and given the option of maintaining the order or proceeding with its cancellation against full refund.
The customer should take into account that Bandaventura Lda does not deliver on weekends or holidays.
For proper purposes, an order delivery is considered "delivered" with the due signature of the bill of lading at the address provided by the customer.
8. IMPOSSIBILITY OF DELIVERY
If Bandaventura Lda is unable to deliver, it will attempt a second delivery after booking with a customer.
9. VALUE ADDED TAX
According to the rules and regulations in force, all purchases made on this website are subject to value added tax (VAT).
Bandaventura Lda invoices are always sent with the order, this being the valid document as a receipt. Payment is made upon order validation, if this does not occur, the order is not considered valid.
The customer can return the product within 30 days, in any of our stores, or by sending it directly to the headquarters of Bandaventura Lda.
All costs associated with the return are borne by the customer, unless the return is made directly at one of the Bandaventura Lda stores.
The customer must return the product in the same package used in the initial delivery.
Any product that has been damaged or that is not in the same condition as the customer has received, does not confer the right to return.
If the customer understands that the product, upon delivery, does not meet the requirements, he should contact Bandaventura Lda through the existing form through the Customer Area or through customer support +351 219 240 935.
The refund of any amount will be made through the same payment method used by the consumer in the initial transaction, unless expressly agreed otherwise and provided that the consumer does not incur any costs as a result of the refund.
The customer can exchange the product within 30 days after receiving it, having 2 options:
- In our stores, being able to exchange for size, color or even for another product.
- On the website, after confirmation by Bandaventura Lda of receiving the product and issuing an exchange voucher, you can make a new purchase.